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[The GM] Le Meridien Seoul, Martijn Sax GM¡°¿©Çà°´À» À§ÇÑ µ¶Ã¢ÀûÀÎ Ç÷§Æû ¿ªÇÒÀ» ÇÏ°Ú´Ù¡±
ÀåÁø¼ö ÆíÁýÀΠ |  hoav@daum.net
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“È£ÅÚ ¿ÀÇÂÀ» ÇÏ¸ç ±²ÀåÈ÷ Áñ°Å¿î ¸¶À½À¸·Î ÀÏÇÏ°í ÀÖ´Ù. »õ·Î¿î ºê·£µå¸¦ ÀÌ µµ½Ã¿¡ ¼Ò°³ÇÏ°í ¾ÆÆ®¿Í Á¢¸ñÇÏ¿© ¼¼°è ¿©´À ¸£¸Þ¸£µð¾Ó°ú´Â ´Ù¸¥ µ¶Ã¢ÀûÀÎ ¸ð½ÀÀ¸·Î ²Ù¸çÁø È£ÅÚÀÇ Æ¯»öÀ» ÅëÇØ Àü¼¼°è ¿©Çà°´µé¿¡°Ô »õ·Î¿î °æÇèÀ» ÇÒ ¼ö ÀÖµµ·Ï ÃÖ¼±À» ´ÙÇÒ °ÍÀÌ´Ù.”

 

How did you feel about Seoul and Korea when you took office as general manager of Le Meridien Seoul?
Excited but humble and honored to be able to work with such a great group of hospitality professionals who have been working very hard since closing of the hotel to prepare it for the change to Le Meridien Seoul. Seoul as a city is incredible with all its history and its technological advancements. Seoul is becoming the new hub for Asia Pacific.
¸£ ¸Þ¸£µð¾Ó ¼­¿ï(Le Meridien Seoul)·ÎÀÇ º¯½ÅÀ» ÁغñÇϱâ À§ÇØ È£ÅÚÀ» ´ÝÀº ÀÌÈķεµ ¿­½ÉÈ÷ ÀÏÇØ ¿Â ¼ö¸¹Àº ¾÷°è Àü¹®°¡µé°ú ÇÔ²² ÀÏÇÒ ¼ö ÀÖ°Ô µÇ¾î¼­ ±²ÀåÈ÷ ±â»Ú¸é¼­µµ °âÇãÇÏ°í ¿µ±¤½º·´°Ô »ý°¢ÇÑ´Ù. µµ½Ã·Î¼­ÀÇ ¼­¿ïÀº ¸ðµç ¿ª»ç¿Í ±â¼úÀû Áøº¸·Î ¹Ï±âÁö ¾ÊÀ» ¸¸Å­ ³î¶ø´Ù. ´õºÒ¾î ÀÌ °÷, ¼­¿ïÀÌ ¾Æ½Ã¾Æ ÅÂÆò¾ç Áö¿ªÀÇ »õ·Î¿î Çãºê°¡ µÉ °ÍÀ̶ó°í ¹Ï´Â´Ù.

What do you think is the core competitiveness of Le Meridien Seoul that you think as a general manager?
Next to the New and exciting Brand, the strong SPG loyalty program and the M Contemporary it is definitely the associates with their top notch service. Under the previous brand they were top and I can assure you they have not lost any of that.
»õ·Ó°í Èï¹ÌÁøÁøÇÑ ºê·£µå, °­·ÂÇÑ SPG ·Î¿­Æ¼ ÇÁ·Î±×·¥, ±×¸®°í M Contemporary. ¾Õ¼­ ¼³¸íÇÑ °ÍµéÀº ÃÖ°í ¼öÁØÀÇ ¼­ºñ½º¿Í È®½ÇÈ÷ °ü·ÃÀÌ ÀÖ´Ù°í »ý°¢ÇÑ´Ù. ÀÌÀü ºê·£µå¿¡¼­µµ ±×µéÀº ÃÖ°í¿´À¸¸ç ÀÌÀü¿¡ ¿ì¸®°¡ °¡Áö°í ÀÖ´ø °Í Áß ¾î´À °Í Çϳªµµ ÀÒÁö ¾Ê¾Ò´Ù´Â °ÍÀ» È®½ÅÇÒ ¼ö ÀÖ´Ù.

It is first launch of “Le Meridien” brand in Korea. Please introduce the main concept of “Le Meridien” brand and the pursuing direction.
Le Meridien is a reference to the geographic coordinate lines that span the globe from pole to pole. Coordinates! Le meridian inspires guests to be creative or stimulates their creativity by giving them a new perspective. In a timeless – chic environment with a mid - century design, Le meridian Seoul will be creating feelings of personal enrichment and deep sense of community and affiliation.
It is a lifestyle brand that connects guests with culture, cuisine and location. Chic is the style, Cultured is the content and Discovery is the benefit. These days’ guests are not picking a hotel based on its name or price. The new traveler choses based on experiences. We are discovering with the guest regarding art, local culture and cuisine.
Le MeridienÀº Áö±¸ÀÇ ³²ºÏ õÁ¤ õÀú¸¦ Áö³ª´Â ÀÚ¿À¼±À» ¶æÇÏ´Â Áö¸®»ó ÁÂÇ¥¸¦ ¸»ÇÑ´Ù. Coordinates! Le meridienÀº ¼Õ´Ôµé¿¡°Ô »õ·Î¿î °üÁ¡À» Á¦½ÃÇÔÀ¸·Î½á âÁ¶ÀûÀ̰ųª âÀÇ·ÂÀ» ÀÚ±ØÇÑ´Ù. Áß¼¼ µðÀÚÀÎÀ» Áö´Ñ ½Ã°£À» ÃÊ¿ùÇÑ ºÐÀ§±â ¼Ó¿¡¼­, Le Meridien SeoulÀº °³ÀÎÀû dz¿ä·Î¿ò°ú °øµ¿Ã¼ ¹× ¼Ò¼Ó°¨¿¡ ´ëÇÑ ±íÀº °¨°¢À» ºÒ·¯ÀÏÀ¸Å³ °ÍÀÌ´Ù.
Le MeridienÀº ¹®È­, ¿ä¸® ¹× ·ÎÄÉÀ̼ǰú ¼Õ´ÔÀ» ¿¬°áÇÏ´Â ¶óÀÌÇÁ½ºÅ¸ÀÏ ºê·£µå´Ù. Chic´Â ½ºÅ¸ÀÏÀ̸ç, Cultured´Â ÄÜÅÙÃ÷ÀÌ°í, Discovery´Â °í°´µé¿¡°Ô µå¸®´Â ÇýÅÃÀÌ´Ù. ¿äÁò ¼Õ´ÔµéÀº À̸§À̳ª °¡°Ý¿¡ µû¶ó È£ÅÚÀ» ¼±ÅÃÇÏÁö ¾Ê´Â´Ù. »õ·Î¿î ¿©ÇàÀÚ´Â °æÇèÀ» Åä´ë·Î ¼±ÅÃÇÑ´Ù. ¿ì¸®´Â ¿¹¼ú, ÇöÁö ¹®È­ ¹× ¿ä¸®¿¡ °üÇØ ¼Õ´Ô°ú ÇÔ²² ²ÙÁØÈ÷ ¹ß°ßÇسª°¥ °ÍÀÌ´Ù.

   
 

Please tell us about “M Contemporary” which is really hot currently. And please tell me how you will collaborate with “M Contemporary” in the future.
M Contemporary´Â °¶·¯¸®»Ó¸¸ ¾Æ´Ï¶ó ÆÄƼ ÁøÇà°ú °°Àº ¿©·¯ °¡Áö ±â´ÉÀ» ¼öÇàÇϴ ȣÅÚÀÇ ÇÑ ºÎºÐÀÌ µÉ °ÍÀÌ´Ù. ¾à 450Æò ±Ô¸ðÀÇ °ø°£Àº ¼¼ ºÎºÐÀ¸·Î ºÐ¸®µÉ °ÍÀ̸ç, Mid Century¶ó´Â Ä«Æä´Â µµ·Îº¯¿¡¼­ ½±°Ô ÁøÀÔÀÌ °¡´ÉÇϵµ·Ï ¼³°èµÇ¾ú´Ù. ±×°÷¿¡¼­´Â Á¡½É°ú Àú³á»Ó¸¸ ¾Æ´Ï¶ó ´ÊÀº ¹ã¿¡ µé·¯ À½·á¸¦ Áñ±æ ¼öµµ ÀÖÀ» °ÍÀÌ´Ù. Åõ¼÷°í°´µé¿¡°Ô´Â Ưº°ÇÑ ÇÒÀÎÇýÅõµ Á¦°øÇÒ ¿¹Á¤ÀÌ´Ù.

Please tell us if you have any special arrangements for enhancing customer service.
Strong believe in decision making. Only wrong, if you do not make one.
I am wondering about your experience as a hotelier. Also please introduce things that have been meaningful to your as a general manager.
ÀÇ»ç°áÁ¤À» Ç×»ó Á¸ÁßÇÏ´Â ÀÚ¼¼°¡ °¡Àå Áß¿äÇÏ´Ù°í »ý°¢ÇÑ´Ù. À߸øµÈ ¼±ÅÃÀ̶ó´Â °ÍÀº ¾ø´Ù. ¿©·¯ °¡Áö °¢ÀÚÀÇ ÀÌÀ¯·Î ÀÌ°÷¿¡ ¿À´Â ¼Õ´ÔµéÀº ¿ì¸®¸¦ ±â´Ù·ÁÁÖÁö ¾ÊÀ» °ÍÀÌ´Ù. µû¶ó¼­ ±×µéÀÌ ¹«¾ùÀ» ¿øÇÏ´ÂÁö¸¦ »ý°¢ÇÏ°í, ±×°ÍÀ» ¹ÙÅÁÀ¸·Î °³°³Àο¡°Ô Â÷º°È­µÈ ¼­ºñ½º¸¦ Á¦°øÇØ¾ß ÇÑ´Ù.
È£ÅÚ¾÷°è¿¡¼­ 21³âÀ» ÀÏÇß´Ù. ¼Õ´ÔµéÀÇ ÁüÀ» ³ª¸£´Â ÀÏÀ» Çß´ø Guest Relation ºÎ¼­¿¡¼­ÀÇ °æÇèÀ» ½ÃÀÛÀ¸·Î ¿©·¯ ºÎ¼­¸¦ °ÅÃÄ ÃÑÁö¹èÀÎÀ¸·Î ÀÏÇÑÁö´Â ¸î ³â µÇ¾ú´Ù. ¿©·¯ È£ÅÚ¿¡¼­ ´Ù¾çÇÑ °æÇèÀ» Çغ» °á°ú, ¾î¶² ÀÏÀÌ¶óµµ È¥ÀÚ¼­ ÇÒ ¼ö ÀÖ´Â °ÍÀº ¾ø¾ú´Ù. Ç×»ó ´©±º°¡¿Í ÇÔ²²¿´À¸¸ç ´ÙÇàÈ÷µµ Ç×»ó ±×·± »ç¶÷µéÀÌ ÀÖ¾ú´Ù. ±Þº¯Çϴ ȣÅÚ»ê¾÷¿¡¼­ ¸Å¿ì Áß¿äÇÑ ºÎºÐÀ̶ó°í »ý°¢ÇÑ´Ù.

What is most important thing in running the hotel as a general manager?
Guests, the associates, the owner and the environment. The associates, from selecting, hiring, training and ongoing development. You can have the most beautiful hotel with rich carpets, big chandeliers and large rooms but all of that means nothing if the associates are not bringing hospitality to life. The hotel is the stage but the real stars of the show are the actors and their performance.
¼Õ´Ô, Á÷¿ø, ¿À³Ê ±×¸®°í ÁÖº¯ ȯ°æ, ÀÌ ¸ðµç °ÍÀÌ Áß¿äÇÏÁö¸¸ ¼±Åõǰí, ä¿ëµÇ¾úÀ¸¸ç °è¼ÓÇؼ­ ¼ºÀåÇÏ°í ÀÖ´Â Á÷¿øÀÌ °¡Àå Áß¿äÇÏ´Ù°í »ý°¢ÇÑ´Ù. °¡Àå ¾Æ¸§´Ù¿î È£ÅÚÀ̶õ, Áú ÁÁÀº Ä«Æê, Ä¿´Ù¶õ ¼§µé¸®¿¡ ±×¸®°í ³ÐÀº °´½ÇÀ» ÀǹÌÇϱ⵵ ÇÏÁö¸¸ ȯ´ëÇÏ´Â Á÷¿øµéÀÌ ¾ø´Ù¸é ÀÌ ¸ðµç °ÍÀº Àǹ̰¡ ¾ø´Ù. È£ÅÚÀ̶ó´Â ¹«´ë°¡ ¾Æ¹«¸® ÁÁ¾Æµµ ±× ¹«´ë¸¦ ä¿ì´Â °ÍÀº °ø¿¬°ú ¹è¿ìÀ̱⠶§¹®ÀÌ´Ù.

Do you have anything to tell employees who work together at Le Meridien Seoul?
Work together as a team, teamwork is the ingredient towards overall success. If they are willing and able to work together the result is always better than working alone. If you know that your colleagues believe in you and support you work will be fun and if the associates enjoy what they do it will reflect directly on their service and the guest satisfaction.
ÆÀÀ¸·Î¼­ ÇÔ²² ÀÏÇϸ鼭, ÆÀ¿öÅ©´Â ÀüüÀÇ ¼º°øÀ» À§ÇÑ ¿ä¼Ò´Ù. ±×µéÀÌ ±â²¨ÀÌ Çù·ÂÇÏ°í ÇÔ²² ÀÏÇÒ ¼ö ÀÖ´Ù¸é °á°ú´Â Ç×»ó È¥ÀÚ ÀÏÇÏ´Â °Íº¸´Ù ³´´Ù. µ¿·á°¡ ´ç½ÅÀ» ¹Ï°í ÁöÁöÇÏ°í ÀÖ´Ù´Â »ç½ÇÀ» ´ç½ÅÀÌ ÀÎÁöÇÏ°Ô µÈ´Ù¸é, ÀÏÀÌ ´õ Àç¹ÌÀÖ¾î Áú °ÍÀÌ´Ù. ±×¸®°í Á÷¿øµéÀÌ ±×µéÀÇ ÀÏÀ» Áñ±ä´Ù¸é ±×µéÀÇ ¼­ºñ½º°¡ ¼Õ´Ô ¸¸Á·¿¡ Á÷Á¢ÀûÀ¸·Î ¹Ý¿µµÉ °ÍÀÌ ºÐ¸íÇÏ´Ù.

Let me diagnose the Seoul market, especially the surrounding market(Gangnam area), and look forward to future market prospects.
Business traveler, groups and wholesale China and Japan.
¾ÆÁ÷ ¿µ¾÷À» º»°ÝÀûÀ¸·Î ½ÃÀÛÇÏÁö ¾ÊÀº »óȲÀ̶ó Á¤È®ÇÏ°Ô ¸»ÇÒ ¼ö´Â ¾øÁö¸¸, ÇöÀç ÁÖº¯ Áö¿ª ¸ðµÎ °´½Ç Á¡À¯À²ÀÌ Ç϶ôÇÏ°í ÀÖ´Ù. ¿ÀÇ ÈÄ¿¡´Â ¿ì¼± Å©°í ÀÛÀº ºñÁî´Ï½º ¿©Çà°´µé°ú ±×·ì¼Õ´ÔµéÀ» À§ÇÑ ¿µ¾÷ Àü·«À» ÁغñÇÒ °ÍÀÌ´Ù. ´õºÒ¾î °æÁ¦Àû ȤÀº Á¤Ä¡ÀûÀÎ ÀÌÀ¯·Î ÁÙ¾îµç Áß±¹°ú ÀϺ» °ü±¤°´µéÀÌ ´Ù½Ã µ¹¾Æ¿Ã ¼ö ÀÖ´Â ¹æ¹ýÀ» ¸ð»öÇÒ °ÍÀÌ´Ù.

What are the mid- and long-term vision and goals of Le Meridien Seoul?
Very short term is a great opening and creating the awareness of the brand and the hotel itself combined with M contemporary. We are focusing on service and the ranking in Tripadvisor. The hotel was previously outside the top 10 in Tripadvisor so fur us the mid-term goal will be to get into the top 10.
Le Meridien seoul will offer a creative platform for our travelers in a cosmopolitan setting that speaks to the culture seekers, arts lovers and culinary enthusiasts.
´Ü±âÀûÀ¸·Î´Â ¼º°øÀûÀÎ ¿ÀÇÁ´×°ú »õ·Î¿î ºê·£µå¿Í È£ÅÚÀÌ M Contemporary¿Í °áÇÕµÈ °Í¿¡ ´ëÇÑ ÀνÄÀ» ³ÐÈ÷±â À§ÇØ ÃÖ¼±À» ´ÙÇÏ´Â °ÍÀÌ ¸ñÇ¥´Ù. ´õºÒ¾î ¿ì¸®´Â ¼­ºñ½º¿Í Tripadvisor ¼øÀ§¿¡ ÃÊÁ¡À» ¸ÂÃâ °ÍÀÌ´Ù. ¿ì¸®´Â ÀÌÀü¿¡ Åé 10 ¹Û¿¡ ÀÖ¾úÀ¸¹Ç·Î ÁßÀå±â ¸ñÇ¥·Î´Â 3³â ³»·Î 3À§±Ç ³» ÁøÀÔÀÌ´Ù.
¸£ ¸Þ¸£µð¾Ó ¼­¿ïÀº ¹®È­ ¿©Çà°´, ¿¹¼ú ¾ÖÈ£°¡ ¹× ¿ä¸® ¾ÖÈ£°¡µéÀÌ ¸»ÇÏ´Â ¼¼°èÀûÀÎ µð½ºÇ÷¹ÀÌ·Î, ¿©Çà°´À» À§ÇÑ µ¶Ã¢ÀûÀÎ Ç÷§ÆûÀ» Á¦°øÇÒ °ÍÀÌ´Ù.

   
 

 

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